Frequently Asked Questions

We've put together information on a range of topics that will help you to decide whether our services are right for you, guide you through the booking process, and ensure you're confident that you know what to expect from us. If there's anything we haven't covered, get in touch.


About Physiotherapy

What is Physiotherapy?

Physiotherapy is the broad term for a range of physical methods concerned with treating the pain, inflammation and loss of mobility that comes as a result of many injuries, illnesses and conditions.

As well as restoring movement, function and improving quality of life, physiotherapy aims to prevent or reduce the risk of these concerns arising again in the future.

What sort of problems/conditions do you treat?

We treat a wide range of injuries and conditions relating to soft tissue, bones and joints. If you are unsure of whether physiotherapy is appropriate for you please feel free to book a free consultation where we can discuss your options and even refer you to another medical professional if necessary— we are here to help you.

What treatments/techniques are involved?

Depending on your diagnosis, physiotherapy treatment techniques may include

  • Deep Tissue Massage
  • Trigger Point Release
  • Percussive Therapy
  • Graston/Myofascial Therapy
  • Dry Cupping
  • Ultrasound
  • Joint Mobilisation
  • Spinal Adjustment
  • Gait Analysis
  • Rehabilitative Exercise
  • Cognitive Behavioural Therapy
  • Advice & Education

Can a physiotherapist offer the same manipulations as a chiropractor?

Whilst our approach is far more holistic and looks beyond the purely physical aspects of an issue, physiotherapists are trained in spinal manipulation techniques. Following a thorough assessment and depending on the subsequent diagnosis, it may be appropriate for your physiotherapist to perform adjustments/manipulations.

Is Physiotherapy a medical profession?

Physiotherapy is a medical profession as well as a protected title. All of our physiotherapists hold a degree in Physiotherapy as well as registrations with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP).

Is a physiotherapist the same as a sports therapist?

No, all of the practitioners who provide physiotherapy treatments at Remedy are fully qualified and registered Physiotherapists.

Although both are trained professionals, sports therapists focus mainly on sports rehabilitation, whereas physiotherapists tend to have a broader knowledge and their medical background allows for a wider scope of treatment, including patients with multiple or complex conditions.

What is the difference between a physiotherapist and an osteopath?

Both physiotherapists and osteopaths are trained to treat individuals with all manner of muscle and joint complaints. However, the key difference is that where an osteopath will focus predominantly on spinal problems, a physiotherapist will regularly treat musculoskeletal concerns that span the entire body.

Your questions about physiotherapy and services offered at Remedy


About Sports Massage

What is Sports Massage?

Sports massage is a form of massage involving the manipulation of soft tissue, including muscles, tendons, ligaments, and fascia. It is designed to assist in correcting problems and imbalances in soft tissue that are caused from repetitive and strenuous physical activities.

What/Who is Sports Massage for?

Sports massage is suitable for anyone who engages in physical activity for the purpose of sport or fitness - irrespective of age, fitness level, or ability. You do not need to be an elite athlete to benefit from sports massage!

How does sports massage differ from normal massage?

While all forms of massage (Swedish massage, holistic massage etc.) share common aims such as physical and mental relaxation, sports massage is specifically designed to assist active people in their sport or fitness activities. The primary aims are injury prevention and the promotion of recovery.

What techniques are involved?

Sports massage uses a combination of techniques, including deep/soft tissue release, muscle energy techniques, assisted stretching, trigger point therapy and myofascial release.

Our massage therapists are able to apply a multitude of massage techniques at a firmness to suit the individual. Using techniques simultaneously is an efficient use of the treatment time and creates opportunity for treatment on other areas of the body.

How often should I have Sports Massage?

How often your therapist will recommend you have a sports massage will depend on multiple factors and is especially influenced by the reason for getting a massage, i.e. whether you have a specific injury or condition that is being treated or you're looking for maintenance and recovery treatment for exercise. Typical frequency ranges from once every 2 - 6 weeks.

I feel sore after my massage appointment, is this normal?

As a physical treatment that causes stress to the body's tissues, some soreness or an 'aching' sensation following a sports massage is completely normal and expected. This micro stress causes adaptations that lead to improvements overall. If discomfort persists beyond 48 hours, please contact the practice and we will arrange to call you.

Your questions about sports massage and services offered at Remedy


Booking an Appointment

Do I need a referral from a GP??

No, you don't need a referral from a GP to book a physiotherapy consultation. Physiotherapists are more than qualified to be first contact practitioners.

Are we covered by private medical insurance?

Yes, we are a registered provider for all of the UK’s leading insurance companies. Prior to your initial consultation you'll need an authorisation code and your membership number. Be aware that some policies carry a heavy excess.

Of course, if you do not have private healthcare you are welcome to self-fund your treatment with us.

How should I choose which practitioner to see?

All of our physiotherapists and massage therapists are more than qualified and have the necessary experience to offer appropriate treatment, so this is entirely up to you. If you'd like to know more about our practitioners' specialisms and areas of experience before you book please visit our team page.

I have multiple concerns/injuries, do I need to book separately for these?

Yes, our sessions are designed to cover one area of concern or injury per appointment. If multiple injuries are presented we will need additional time to appropriately assess and diagnose them. Please speak to your practitioner during your initial consultation to arrange further assessments.

Should I book a sports massage or a physiotherapy consultation?

If you are injured or in pain you should book an initial physiotherapy consultation. If sports massage is deemed the most appropriate treatment, the physiotherapist will refer you onwards.

If you are aching after a sports event, gym session or from postural complaint, then a sports massage is the perfect fit for you. If the sports masseur feels you need a physiotherapy assessment, they’ll refer you onwards.

Do you offer concessions/discounts?

We offer concessional rates for patients who hold memberships with our partners. Our partners currently include: Barton Hockey Club, Fundamental Fitness, Calm Yoga Studio.

How will payment be taken when I book online?

For all online bookings where charges are applicable payment will be taken at the time of booking. We currently accept the following payment methods:
Visa, Mastercard, American Express, Apple Pay, Google Pay, Microsoft Pay.

I can't see any appointment times that suit me, can I be put on a waiting list?

If all suitable slots are full when you try to book, we can add you to a waiting list to be contacted by our admin team if there has been a cancellation. Please email the practice at contact@theremedy.online or call us on 01283 376981.

Why do I need to provide my address to book an appointment?

It may be important for us to correspond with other medical professionals regarding your case. For example your GP. They will not accept referrals without a full address.

I've booked a consultation but now I'm feeling better. What should I do?

You can cancel the appointment with 24 hours notice free of charge. It’s not uncommon for acute injuries to settle down quite quickly. However, if you're unsure, it’s still best to get a professional opinion.

I need to rearrange my appointment, what should I do?

Please contact the practice at contact@theremedy.online or call 01283 376981 and we will try our best to accommodate you at the nearest suitable opportunity. We request that you give at least 24 hours notice to rearrange an appointment with us.

I need to cancel my appointment, will I be charged?

If you need to cancel or rearrange and more than 24 hours notice is given, you will not be charged. Fees for cancellations/rearrangements made within less than 24 hours of an appointment will be applied at the practitioner's discretion.

Learn all about booking an appointment at Remedy


What to Expect

I've never had physiotherapy before, what should I expect from FIRST my appointment?

For your initial consultation appointment, your physiotherapist will begin by discussing your current issue with you and listening to your concerns. Depending on the nature of the concern, they may ask you to walk them through your day to day activities, your level of fitness/activity (and how this has been affected) as well as your medical history to gather any information relevant to your current issue.

From here your physiotherapist will carry out a range of physical assessments to confirm what the issue is and establish a diagnosis. The assessment could include asking you to demonstrate your ability to move and perform certain exercises.

Your physiotherapist may need to guide your movements to assess flexibility and they may also 'palpate' or feel the affected area to understand what is happening in the tissue. They will ask you to feedback on how you're feeling at regular intervals during the assessment to establish if there is any discomfort.

Your physiotherapist will then explain the findings of the assessment to you, answer any questions you have and discuss your goals. (If your initial assessment reveals that you need to be treated or assessed further by a different medical professional, we will begin arranging this right away.)

An in depth assessment allows your physiotherapist to go on to develop a treatment plan which is tailored to your needs as an individual. At the end of your initial consultation, if a physiotherapy treatment plan is found to be the most appropriate course of action, your physiotherapist will offer you the opportunity to book your first session.

Your treatment plan will commence during your first follow up physiotherapy session and depending on the plan, may include hands on treatment or 'manual therapy'. Although treatment begins at your first follow up session, your physiotherapist will of course advise you of anything you can do in the meantime to begin alleviating the pain or symptoms you may be experiencing.

As you progress through your physiotherapy treatment plan with us we will ensure you remain informed and know exactly what to expect.

What should I wear to the appointment?

It’s important to wear the appropriate clothes or to bring a suitable change to your appointment. Generally, loose fitting activewear/sports clothing is best.

You may be required to perform exercises during your session so please ensure you are able to move freely in what you choose to wear (including footwear).

Depending on the location of your injury you may need to undress to expose the area requiring treatment. Towels are available to cover yourself if needed.

How long will my appointment be?

Your free initial consultation will last for approximately 30 minutes.

Physiotherapy follow up appointments are 60 minutes – learn more about our unique 60-minute sessions.

Sports Massage appointments are 45 minutes or 60 minutes depending on the appointment you have booked.

How many sessions will I need?

The number of sessions you'll need will depend largely on the results of your assessment. An estimate can be given by your physiotherapist following your free initial consultation.

Recovery can depend on many factors such as how long you've had a problem, the severity of your symptoms and condition and what outcomes you hope to achieve. For example, someone wanting to get back to training at a high level for a specific sport may require a longer course of treatment and therefore considerably more sessions for a knee injury than a relatively sedentary office-worker.

For a general idea, the current average number of sessions per patient at Remedy is 5. It's for this reason that we offer a discounted package of 5 physiotherapy follow ups– some patients prefer to pre-pay and this actually results in a saving of £50.00.

Why should I pay for private physiotherapy when I can have treatment for free with the NHS?

There are many reasons why thousands of patients choose to go private despite physiotherapy being available through the NHS. With a private physiotherapy practice such as Remedy you will benefit from:

  • The ability to see someone relatively quickly if you are in pain or want to know how to optimise your recovery and avoid aggravating the symptoms you are experiencing.
  • Appointments that suit you and fit in with your work or other commitments. With private physiotherapy at Remedy you can choose from a range of flexible appointment times.
  • A more detail-oriented and hands-on approach to your treatment that is often not available on the NHS due to time constraints.
  • A choice of highly qualified and experience physiotherapists. All of our physiotherapists have at least 3 years post-graduate experience and further postgraduate qualifications or specialisms. Who you would like to see is completely up to you.

I'm in pain after my treatment. Is this normal?

Both physical treatments and exercises can cause stress to the bodies tissues. This micro stress leads to adaptations that eventually get you better. If the pain persists beyond 48 hours, our admin team will arrange for the physiotherapist to call you.

My exercises are hard and sometimes painful. Shall I keep doing them?

Both physical treatments and exercises can cause stress to the bodies tissues. This micro stress leads to adaptations that eventually get you better. If you are concerned, our admin team will arrange for the physiotherapist to call you.

I'm feeling much better, do I still need to continue my prescribed exercises?

Across many fields of healthcare a common misconception is that if you're feeling better, treatment is no longer required. In reality, ending your course of treatment early or poorly adhering to the exercise program before being discharged by your physiotherapist significantly increases the risk of recurrent injuries, flare ups and leads to less positive outcomes overall.

What If I can't remember the exercises I was shown during my appointment?

During your appointment your physiotherapist will ask you to confirm that you have fully understood and will be able to remember the exercises you have been shown. If you don't feel confident they will offer to send you an email containing the exercises from your treatment plan.

Information to put your mind at ease before your appointment with us


About the Clinic

I've had physiotherapy at other clinics before, what's different about Remedy?

Many of our patients have complimented the effectiveness of our 60-minute sessions (amongst many other benefits! See our patient reviews).

At Remedy, all follow up physiotherapy sessions are 60 minutes in duration. This is not only a unique selling point but also the underpinning principle in what we do here. All of our treatment sessions are holistic, individualised and delivered with the attention to detail that becomes possible during a 60-minute session.

What facilities are available at the clinic?

Remedy is located inside the Well House, a building we share with Calm Yoga Studios. Inside you will find the Calm reception area, the Grown coffee counter (serving speciality teas and coffees), toilets, Remedy's dedicated waiting room, two treatment rooms and our gym facility. Remedy and the facilities available to our patients are located on the ground floor.

Do you have onsite parking?

We do have onsite parking but this is limited at present, so we can't guarantee a space for every visitor. There is ample free parking within a short walk from the clinic (more information on parking is provided within your booking confirmation email).

Do you have wheelchair access?

Currently, we do not have wheelchair access to the clinic. This may mean that certain clients are unable to visit the clinic.

What are your opening hours?

The practice is currently open during the following hours:

  • Mon-Fri: 10-7
  • Saturdays: 9-12
  • Sundays: Closed

Do you have any female practitioners?

Yes, we have both a female masseur and a female physiotherapist. However, their diaries are limited.

Can I bring someone with me to my appointment?

At present due to Covid-19 it is preferable that you attend your appointment alone. This is with the exception of chaperones. Please contact the practice to discuss individual requirements.

It's my first visit, what should I do when I arrive?

Under normal circumstances, we would welcome you to come inside and relax in our dedicated waiting room before your appointment. Unfortunately due to Covid-19, at present we are requesting that patients arrive as close to the start of their appointment time as possible. Our practitioners are currently operating with buffers in between appointments so they will be available to greet you at the clinic you when you arrive.

I'm not from the area, what should I look out for to help me find the clinic?

If you're using sat nav you should be brought directly to the front of the clinic using our postcode DE14 1JE. If you're unsure, follow directions for Burton Library and look for the signage for Calm Yoga Studios (Calm and Remedy are both located inside a building called the Well House).

Some useful things you might want to know about our clinic


Covid-19

Are you open as normal for in-person sessions?

Yes, as physiotherapy is an essential medical service we are permitted to operate as normal during the COVID-19 lockdown.

Update: We are operating all of our services, to include sports massage for all patients and clients from 12/04/2021.

What procedures do you have in place?

We have a number of procedures in place to minimise the risk to both our patients and practitioners:

  • Patient sessions are being spaced to allow time for cleaning and sanitisation between appointments.⁠⁠
  • We request that patients arrive as close to their appointment time as possible and avoid using the waiting area to minimise contact.⁠⁠
  • Face coverings/masks are to be worn by practitioners and patients at all times whilst in the building. If you forget to bring yours we have plenty to hand. ⁠
  • We have a hand sanitiser by our front entrance, which we invite you to use when you first arrive and before you leave if you wish.⁠⁠

What should I do if I'm feeling unwell/have symptoms?

If you or someone you have been in close contact with has symptoms or has tested positive please email contact@theremedy.online or call the practice on 01283 376981 at the nearest opportunity to reschedule your appointment.⁠⁠

What happens if I have to cancel at short notice due to Covid?

Our usual cancellation policy stipulates that if you cancel with less than 24 hours notice your appointment will not be refunded. Due to the current situation we understand that it may not be possible to provide such notice, in these cases refunds will be given at the practitioner's discretion.

How we're operating safely during the coronavirus outbreak